My career has developed across operations, business development, technology, communications and municipal government. Today I work across all City of Tolleson departments and regularly coordinate with elected officials, executive leadership, department directors, businesses, vendors and community organizations.
I bring a cross-functional perspective that connects people, process, customer service and technology to help organizations move projects forward.
2019–Present
City of Tolleson — Public Affairs Support Specialist
2015–2019
City of Surprise — Communications Specialist
2010–2021
iPromo Design Studios — Owner / Consultant
2002–2012
Hensley Beverage — Latino Marketing Coordinator
1997–2002
Hensley Beverage — Diesel Mechanic / Shift Foreman
B.S. Information Technology
Advanced Mobile Development — University of Phoenix
A.A. Information Technology
Programming — University of Phoenix
Current Development
Generative AI, prompt development, workflow design and municipal Development Services fundamentals.
Understand the people and process first, identify the real problem, establish clear priorities, and implement practical improvements that support staff, customers and organizational goals.
A combination of municipal knowledge, project leadership, business relationships, communications, technology and process improvement.
Cross-department coordination with executive leadership, elected officials, staff and public-facing City functions.
Meetings, timelines, assigned responsibilities, vendors, deliverables, budgets and execution across multiple stakeholders.
Long-term experience working with small-business owners, corporate managers, account stakeholders and service providers.
Executive presentations, website content, analytics, digital communications, graphics, video and public information.
Identify operational constraints and design practical improvements for customer experience, communication and workflow.
IT degree, web systems, CivicPlus, analytics, digital tools and responsible exploration of AI-assisted workflows.
Examples of cross-functional leadership, digital operations, process improvement and project execution.
Respect technical expertise, strengthen coordination, improve the customer experience and use technology where it creates measurable value.
Make development information easier for businesses, developers and residents to understand and navigate.
Strengthen handoffs among Development Services, Engineering, Utilities, Finance, Public Affairs and other partners.
Support responsive relationships with existing businesses and help identify retention, expansion and service needs.
Use websites, analytics, digital forms, automation and carefully governed AI where appropriate.
My current role requires communication across organizational levels and outside the City.
Mayor, Vice Mayor, City Council and commissioners.
City Manager, Deputy City Managers and department directors.
Development Services, Engineering, Finance, Police, Fire, Utilities, Parks & Recreation and others.
Local business owners, corporate managers and service providers.
Print, apparel, signage, photography, videography, web and promotional vendors.
Schools, nonprofits, event partners and community organizations.
“My leadership experience is largely cross-functional: bringing the right people together, clarifying responsibilities, tracking the work and keeping projects moving.”
Learn first, analyze second, and implement improvements only after understanding the people, processes and technical requirements.
I welcome the opportunity to discuss how my municipal experience, leadership background, business perspective and technology skills can support Development Services and the City of Tolleson's strategic priorities.
Download ResumeMunicipal Government & Business Operations Professional
Phone: 623-377-1566
Email: ngasca@cox.net
LinkedIn: www.linkedin.com/in/nico-gasca/
Portfolio: www.nicogasca.dev